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20229 Mack Avenue
Grosse Pointe Woods Michigan
(313) 886 2828

POLICIES AND SERVICES


Returns and Exchanges

KEEP YOUR RECEIPT!

Keep your receipt.  Products in unopened & original packaging may be returned or exchanged within 30 days WITH A RECEIPT, except for the following: Beads/Sequins/Embellishments, Blank Canvas, Gift Cards, Books, Patterns, Publications, Sale Items, Special Orders, Trunk Show Items, and Yarn that has been wound.

Items need to be in their original condition.  All returns are for store credit only.  We will keep the store credit active for 18 months only.  No exceptions. 

Merchandise Holds:
Merchandise can be held for a customer for one business day with the exception being needlepoint finishing.

Special Orders:
We are happy to special order items for our customers. Please call us at 313-886-2828 or email us at info@knottedneedle.com if you can't find what you want on our website. We'll let you know if we can get it for you. All special orders require a 50% deposit when the order is placed.  Yarn special orders must be for full bags only. A non-refundable 50% deposit is required.  NO RETURNS OR EXCHANGES ON SPECIAL ORDERS.  

Privacy Policy
We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. You will not receive any unsolicited communication from us, nor will we distribute your personal information to anyone else for any purpose. The only time you will ever receive communication from us is if you subscribe to our mailing list and provide consent.

Stitching Service

We are pleased to offer a professional stitching service to help you complete an entire canvas or finish stitching those pesky UFOs (UnFinished Objects). Whether you just can't find the time or the desire to finish stitching a project, or you just aren't a stitcher, the Knotted Needle is here to help!


Stitching rates will vary depending on mesh size and whether pattern stitches are involved. We are happy to provide an estimate for you! Bring in your piece any time for a consultation. We require a 50% deposit of the estimate before stitching begins on your project. 


Special Classes and Workshop Cancellation Policy
Cancellation Policy – Registration fees are not refundable and cannot be transferred to another class. Any canvas, threads, stretcher bars or supplies purchased for the class are subject to our normal return policy, unless they were specially ordered just for the class.

Shipping Policy - finishing excluded

USPS Domestic First Class
Up to $29.99 - $5.20
Up to $79.99 - $8.95
Up to 119.99 - $17.95
Over $120 FREE
 
USPS International
$24.95. (allow 2-3 weeks)

 

Please allow 7-10 days to receive your package.  We are a small business, and while we do our best to get your purchases in the mail as quickly as possible, you can expect to have your item shipped within 3 business days of your purchase.


Please notify us immediately if an item is damaged in shipment. You can send an email to info@knottedneedle.com. We will need you to email photos of the damage.  We will refund your money or replace the damaged item; however, we may need to have the damaged item returned to us.

Needlepoint Links to Helpful Information


    LINKS TO WEBSITE
  Facebook Knotted Needle Followers Facebook Knotted Needle
  Instagram Knotted Needle Followers Instagram Knotted Needle
  Watch our Videos and Subscribe  Knotted Needle YouTube Channel
  Lots of stitches and other important information about needlepoint ANG - American Needlepoint Guild
  Annual Assembly and Exemplary - Provides certification in the Needlearts NAN - National Academy of Needlearts
  Free Stitches - animated guides Stitch Guild
  On Line Resource for everything to do with the Needle Arts by Mary Corbet Needle & Thread 

Products

CALL IF THERE IS ANYTHING YOU WANT
WE CAN HELP!
313-886-2828